1.1 What is the SI Mobile App?

SI Mobile App is a secure digital banking platform developed by Services Integrity Savings and Loans LTD (SIS&L) as part of its digital banking offerings to customers. The Apps allows customers to conveniently access their bank accounts and perform basic banking transactions anytime and anywhere using their mobile phones.

1.2 Who can use the SI Mobile App?

All SIS&L customers with an active account and a registered mobile number can sign up and use the mobile app.

1.3 How do I download the SI Mobile App?

You can download the app from:
• Google Play Store for Android devices
• Apple App Store for iPhone devices
Alternatively, you may use the official download links provided by SIS&L.
Android: https://bit.ly/40l7275 iOS: https://bit.ly/3OV3MNt

1.4 What devices support the SI Mobile App?

The SIS&L Mobile App works on:
• Android smartphones
• Apple iPhones (Apple iPhones users must ensure that “Country/ Region” under “Account settings” is set to Ghana)
Your device must support a recent operating system version and have an active internet connection.

2.1 How do I register on the SI Mobile App?

To register:
1. Download the SI Mobile App.
2. Open the app and select “I have a SIS&L Account”.
3. Select “I have a SIS&L Account”.
4. Enter your registered phone number with SIS&L to receive a One-Time Password (OTP).
5. Complete the verification using the One-Time Password (OTP) sent to your phone.
6. Select Register to begin your registration on the App.
7. Set up your transaction PIN. ( For new users who are not registered on the SI Mobile USSD *753# service)
Once completed, you can start using the app.

2.2 Can I log in using biometric authentication?

YES. The SI Mobile App allows customers to log in using biometric authentication, including:
• Fingerprint
• Face ID (on supported devices)
This feature can be turn on under settings menu on the App.
This allows faster and secure access to your account.

3.1 What services can I access on the SI Mobile App?

With the SI Mobile App, customers can:
• Check account balances
• View transaction history
• Transfer funds between SIS&L accounts
• Transfer money to MoMo and to other banks
• Pay bills
• Purchase airtime
• Manage their accounts conveniently

3.2 Can I authorize transactions using biometric authentication?

YES. Transactions can be authorized using biometric authentication, depending on your device compatibility and App security settings. (This feature can be turn on under settings menu on the App)

3.3 Are there transaction limits on the SIS&L Mobile App?

YES. For security purposes, daily transaction limits apply to transfers and payments performed through the mobile app. These limits are set in accordance with SIS&L policies and regulatory requirements.
Customers may contact SIS&L or visit a branch for further details on applicable limits.

4.1 How can I report fraud or suspicious activity through the SIS&L Mobile App?

The SI Mobile App provides a convenient way for customers to quickly report fraud or suspicious activity.
To report fraud:
1. Open the SIS&L Mobile App.
2. Select the “Help” menu.
3. Tap “Report Fraud.”
4. Provide a brief description of the issue and submit.
Our team will review the report and take the necessary action to assist you.

4.2 How can I report a failed or unsuccessful transaction?

Customers can easily report failed or unsuccessful transactions directly through the SI Mobile App.
To report a failed transaction:
1. Open the SI Mobile App.
2. Go to the Main Menu , “Recent Transactions.”
3. Select the specific transaction you are having an issue with.
4. Tap “Trouble with your payment.”
5. Provide the required details (date and amount for the transaction), including the transaction reference number displayed on the page, and submit the report.
Our support team will review the request and follow up to resolve the issue as quickly as possible.

4.3 What should I do if the app is not working properly?

If you experience any issues:
• Ensure your internet connection is active
• Update the app to the latest version
• Restart the app or your phone
If the problem persists, contact SIS&L Customer Support.

5.1 Is the SI Mobile App safe to use?

YES. The SIS&L Mobile App uses advanced security features including:
• Secure login credentials
• Biometric authentication
• Transaction PIN authentication
• OTP verification ( including OTP authentication for some transactions)
• Encrypted data transmission
SIS&L continuously monitors transactions to protect customers from fraud.

5.2 What should I do if I forget my password?

If you forget your password:
1. Select Forgot Password on the login screen.
2. Follow the instructions to reset it.
Alternatively, contact SIS&L Customer Service or visit the nearest branch.

5.3 What should I do if I forget my PIN or want to change my PIN?

If you what to change your PIN:
1. Select Change PIN on the settings menu.
2. Follow the instructions to reset it.
If you forget you PIN, please visit the nearest branch or contact customer services to be assisted.

5.4 What should I do if my phone is lost or stolen?

If your phone is lost or stolen:
• Immediately contact SIS&L Customer Service or visit the nearest branch.
• Request that your mobile banking access be temporarily blocked.

6.1 Are there charges for using the SI Mobile App?

Downloading the app is free. However, certain transactions (Bank to Wallet, Bank to other bank transfers) attract standard bank charges in accordance with SIS&L’s tariff guide.

6.2 What internet connection do I need to use the app?

You need an active internet connection (mobile data or Wi-Fi) to access and use the SI Mobile App.

• Do not share your password, PIN, or OTP with anyone.
• Always log out after using the app on any devices.
• Avoid conducting transactions on public Wi-Fi networks.
• Ensure your phone has screen lock protection enabled.
• Download the app only from official app stores.
• Report any suspicious activity immediately.