Please click on the question for the answer

  • 1. What is SIS&L’s business operating hours?

    SIS&L opens to the public from 8:30am to 4:00pm every Monday to Friday.
  • 2. How soon can an account be opened at SIS&L?

    An account at SIS&L can be opened as soon as the necessary account opening requirements are submitted and verified.
  • 3. How long does it take to get a new cheque book?

    A cheque book request takes three (3) working days on average to be ready.
  • 4. How long does it take for an ATM request to be ready?

    An ATM request takes three (3) working days on average to be ready.
  • 5. Do SIS&L ATM cards work on other banks ATMs?

    Yes; SIS&L cards work on any ATM that has been certified by GhIPPS to accept chip-based cards. Some of the certified institutions as at today include the following:● Universal Merchant Bank

    ● Zenith Bank

    ● ARB Apex

    ● Bond Savings & Loans Ltd

    ● Best Point Savings & Loans Ltd

    ● National Investment Bank

    The list keeps growing so kindly check with SIS&L on a regular basis.

  • 6. What is the minimum initial deposit for opening a Savings Account?

    The minimum initial deposit for a Corporate Savings Account is GHS100.00 and GHS50.00 for Individuals.
  • 7. How long does SIS&L take to process loans for GAF Personnel?

    SIS&L processes loans within 24 hours after all application requirements are met and an undertaking from Forces Pay Regiment secured.
  • 8. What is the maximum personal loan amount a soldier can access?

    The maximum loan amount to a soldier depends on applicant’s two (2) years’ gross salary subject to a Debt Service Ratio of 65%.
  • 9. Can I pay off my outstanding loan before expiry date?

    Yes. SIS&L allows for early loan settlement with no penalties.
  • 10. How is loan deduction done for GAF Personnel?

    Loan repayments are deducted at salary payment source by the Forces Pay Regiment and paid to SIS&L on customers’ behalf.