FAQs

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  • 1. What services are provided by the SIS&L USSD Mobile Banking Service - SI Mobile?

    The SI Mobile offers a comprehensive array of services including;

    • Balance Enquiry
    • Mini Statement
    • Airtime and Data Bundle Purchase
    • Bill Payment
    • Instant Funds Transfer
    • Mobile Money Service

  • 2. Who can access the SI-Mobile Service?

    SI Mobile is available to SIS&L individual account holders.

    Non-customers can also access the USSD short code *753# to initiate account opening processes.

  • 3. How do I register for the SI Mobile?

    To register for the SI Mobile service:

    • Dial the short code *753# from your registered mobile number.
    • Read the terms and conditions covering the service on the SIS&L website (servicesintegrity.com) and accept same.
    • Follow the on-screen prompts to register by providing requested details such as account number.
    • Create a secure 4-digit PIN.
    • You will receive a system notification for successful registration with a prompt to wait for activation.
    • You will receive an SMS notification once activation is complete.

  • 4. How do I reset my SI Mobile pin code in case I forget it?

    You can reset your pin by visiting any of our branches.

  • 5. What is SIS&L’s business operating hours?

    SIS&L opens to the public from 8:30am to 4:00pm every Monday to Friday.

  • 6. How soon can an account be opened at SIS&L?

    An account at SIS&L can be opened as soon as the necessary account opening requirements are submitted and verified.

  • 7. How long does it take to get a new cheque book?

    A cheque book request takes three (3) working days on average to be ready.

  • 8. How long does it take for an ATM request to be ready?

    An ATM request takes three (3) working days on average to be ready.

  • 9. Do SIS&L ATM cards work on other banks ATMs?

    SIS&L’s card works on all GhIPPS certified ATM platforms.

     

  • 10. What is the minimum deposit for opening a Savings Account?

    The minimum initial deposit for a Corporate Savings Account is GHS100.00 and GHS50.00 for Individuals.

  • 11. How long does SIS&L take to process loans for GAF Personnel?

    SIS&L processes loans within 24 hours after all application requirements are met and an undertaking from Forces Pay Regiment secured.

  • 12. What is the maximum loan amount a GAF personnel can access?

    The maximum loan amount to a GAF personnel depends on applicant’s two (2) years’ gross salary subject to a Debt Service Ratio of 65%.

  • 13. Can I pay off my outstanding loan before expiry date?

    Yes. SIS&L allows for early loan settlement with no penalties.

  • 14. How is loan deduction done for GAF Personnel?

    Loan repayments are deducted at salary payment source by the Forces Pay Regiment and paid to SIS&L on customers’ behalf.

  • 15. Who is eligible to apply for the SIS&L Comrade Loan?

    All veterans or retired GAF personnel who have been honorably discharged and have routed their pension pay through SIS&L for the last two months.
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